Topic: Highrise API / Getting Dropbox Email Address via API

No, the dropbox address is not currently exposed via the API.

Topic: How are you using Highrise? / Does High Rise Interface with Backpack?

Our OpenID support has been in production for several months now, and we’re pleased with the reception it’s gotten. As far as security is concerned, the key is to select a reputable OpenID provider. We don’t recommend any particular providers at this time.

All of our applications that support OpenID should indeed work with any OpenID provider. 37signals is not an OpenID provider, so you can’t sign up for one directly from us.

Topic: Troubleshooting and Bug Reports / Search not working

Search appears to be working as expected now. Sorry for the trouble.

Topic: Feature Requests / Are you crazy! ADD A CALENDAR!!!

We appreciate all the thoughts around this issue and we definitely keep customer feedback in mind when we’re deciding what to work on next. As always, we can’t promise that we’ll implement any particular features, but we do pay attention.

Danno: For the record, Backpack’s calendar has supported repeating events for several months now.

Topic: Tips & Tricks / Using the undocumented API

The documentation for all 37signals product APIs is at http://developer.37signals.com/.

We also have a dedicated forum for discussing the API.

Topic: How are you using Highrise? / Does High Rise Interface with Backpack?

No, the only integration between the two is that they both appear in the open bar.

Do you have ideas for what types of integration you’d like to have between the two?

Topic: Feature Requests / Custom URL

The problem with this idea is that it breaks SSL support and your users will get a very scary looking warning that the certificate that was sent back by the server does not match the domain name. Unforunately, HTTP redirects are still the best solution for this problem.

Topic: Troubleshooting and Bug Reports / A few minutes of possible downtime may be required for optimizations

We’re currently monitoring some performance problems with Highrise that may require us to take a short downtime during the day. We’re doing everything we can to avoid that, but we wanted to let everyone know in case it becomes necessary. If we do need to go down for emergency maintenance, the downtime should only last a few minutes.

We’ll update this thread with more information as it becomes available.

Topic: Troubleshooting and Bug Reports / Search not working properly

It can take up to 15 minutes or so for newly added information to appear in global search.

Topic: Tips & Tricks / Download HR to your computer

The problem with tools like this are that they attempt to follow every link on your Highrise site, and in some cases can cause damage or loss of data since they access it using your login. Some of these tools can also cause problems for other users which may result in your access being blocked. Make sure you know exactly what applications like this are going to do before you run them.

Topic: Highrise API / Unique Contact IDs?

IDs are unique across people and companies. A person and a company cannot have the same ID.

Topic: Highrise API / How do i start?

The Highrise API documentation and examples are located at:
http://developer.37signals.com/highrise/

Topic: Troubleshooting and Bug Reports / Email-in from Outlook

Yes, you can create tasks by mailing to a special email address task+<timeframe> at your Highrise dropbox address. Check out the link below for more complete directions:

http://www.highrisehq.com/help/email/#create_task_via_email

Topic: Highrise API / Missing API key in "My info" page

The authentication tokens are only needed if you’re using OpenID authentication. Otherwise you just do standard HTTP basic authentication using your username and password.

Topic: Troubleshooting and Bug Reports / Page not found: Account > change this URL

This should be fixed now. Thanks for your patience.

Topic: System Announcements / Forum Update

The Basecamp and Highrise customer forums have been updated to allow a single username to be used for both forums, and to prevent you from having to login separately to each. As a part of this update, all Highrise forum accounts have been merged with the Basecamp forum user accounts. This merge required some usernames to change.

If you are having trouble logging into the Highrise or Basecamp forum, please click the reset password button on the Login page. It will send your username and a link to create a new password to your registered email address.

Topic: Troubleshooting and Bug Reports / company vcard upload doesn't work

Highrise does not support company vcards because they’re not supported in the vcard specification. Every program that exports company vcards does it differently.

See http://forum.highrisehq.com/forums/3/topics/289 for more information.

Topic: Troubleshooting and Bug Reports / Global search problem

Yes, it does. From a practical standpoint, it’s not likely you’ll need search results in Campfire for a message that was sent recently, so it’s a natural fit.

Topic: Troubleshooting and Bug Reports / Global search problem

Yep, Solr is Java based. We’re currently using it for Campfire and Highrise and we’ve been pretty happy with it so far.

Topic: Feature Requests / If textile is such a bad thing ...

Because we didn’t build it. :)

Topic: Troubleshooting and Bug Reports / Dropbox bounces emails

nealtz, if you email support at highrisehq.com with the reference code that is sent to you when Highrise doesn’t know how to process your message we can look into it for you.

Topic: Feature Requests / Add a new field to contact - lead sorce

Andrew, David is referring to the “About” box on the right hand side of the contact page. If you click the “Add info” link, you may be able to make use of that space to enter these kinds of things.

Topic: Troubleshooting and Bug Reports / Emails not being parsed

Update: The dropbox should be responding significantly faster now. We’ll be monitoring things closely, but please let us know if you see any behavior that you don’t expect.

Topic: Troubleshooting and Bug Reports / Emails not being parsed

No, that’s not normal at all. I’m looking into this right now and will update later when I have more information.

Topic: Troubleshooting and Bug Reports / Won't let me login after account created

David, if you’ll send us more details to support at highrisehq.com, we’ll take a look at it. Be sure to include the username and subdomain for the account you’re trying to access.