This is a topic in Highrise API

Update People not updating

 
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We have been having a problem w/ the Update People call.

Does not work:
<phone-numbers>
<phone-number> <id type="integer">1</id>
<number>303-555-1212</number>
<location>Work</location>
</phone-number>
</phone-numbers>

Does not work:
<phone-numbers>
<phone-number> <id type="integer">5502737</id>
<number>303-555-1212</number>
<location>Work</location>
</phone-number>
</phone-numbers>

If we change the name, company, etc, those work fine. If we leave out the <id type="integer"> we just get a duplicate entry.

(I tried to format the code better but it kept getting fixed after submit)

 
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Are there any thoughts on why this isn’t working?

We are putting the finishing touches on a commercial real estate site for a few thousand users that will be upselling Highrise, but only if we can get this interaction working. It is meant to be a solution for brokers who do not have an existing contact database system.

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