This is a topic in Troubleshooting and Bug Reports

Duplicate contacts and Search

 
Avatar lady 2 posts

Highrise does not catch duplicate contacts. If there is already a John Smith with the email address John@john.com and you create another contact with the same info, Highrise will not catch the duplicate. I understand you can later merge the two files or search for the contact before creating a new one, but it seems there should be a duplicate feature.

Regarding the search, I have noticed users with a middle name cannot be found unless you delete the middle name. For example, if you search for Mary Ann Jones, it will not find the contact unless you delete “Ann.”

Also, if there is a space after Jones, it will not find the search result unless the contact was created with a space.

 
Avatar lady 2 posts

I stand corrected regarding the middle name search. When creating the contact, if the middle name is entered in the last name field, it will find the contact; if the middle name is entered in the first name field, you have to delete it in the search field in order to find the contact.

 
Avatar Cleaner007 7 posts

Hi!
Tell me please what app to choose for duplicate file removal? thanks

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