Topic: How are you using Basecamp? / Anyone use BC for Web Design Projects?

We are also a web development company and we use BC with all of our clients. I have a pre-designed “Welcome letter” that I paste into the comments box at the bottom of the welcome email, briefly explaining how to us each tab. We certainly have clients that keep emailing us instead of using BC, but we copy their emails into BC until they get the hint. We have found it so much easier to keep the whole team up to date that way, otherwise emails get lost in inboxes or sent to the wrong person.

We’ve also started alerting some “problem clients” up front that if an email is sent directly to a team member instead of through BC it may not be received or read in a timely manner. That usually convinces them to use it.

Topic: Troubleshooting and Bug Reports / Adding New People to Existing Project

Yes, I double checked that. They have permission to access the project.

Topic: Troubleshooting and Bug Reports / Adding New People to Existing Project

When we add a new person to an existing project, the newly added client is unable to access that project. Several of these people are already added to other projects which they can still access.

Is anyone else having this problem, or disovered a solution?

Topic: Tips & Tricks / Changing Standard Emails

Thanks guys!

Topic: Tips & Tricks / Changing Standard Emails

Does anyone know how to change the content of the notification emails that get sent out (ilike when a new project is created and the client is notified)?