Topic: System Announcements / New Feature: SSL logins for everyone

Point taken, Jason. And I can’t live without Basecamp . . . so don’t worry about loyalty!

My concern was that people on my projects and I on other Basecamp projects didn’t get the ‘self-serve’ option. Only the account holder receives that. Nonetheless, I hear you about the browser-memory idea. I’ll note the logins in a separate file. Thank you. Keep up the good work. Love the HighRise! Simply elegant and elegantly simple! ;-)

Topic: System Announcements / New Feature: SSL logins for everyone

Thanks for telling us you were doing this. As a result, those with ‘cookies’ that auto-load an ID and password in our browsers were effectively ‘locked out’ until the passwords were able to be recalled. I have several Basecamps I needed to post to prior to getting on a plane and I couldn’t do it. Next time I hope you’d let us know of your imminent changes that could wreck havoc with others ability to use your (normally great) system.

I’m disappointed in the lack of consideration you exercised in how you handled this . . . and I pay you for the privilege of not being disappointed by what could have so easily been communicated and avoided.

Next time you get the notion to make changes - and I hope you do, of course - please consider the impact that your decisions may have on your clients and seek to make the transitions as easy as possible with advance communications about them.

Thank you.