Topic: How are you using Basecamp? / Basecamp for assigning help tickets

This sounds like a tool that would be helpful in our case. We are an in-house creative team and currently use an html submission form that send an email to the appropriate manager. We want to integrate something like this into Basecamp if possible. Would the “helpdesk integration” you speak of be a generic ticket creation tool or more specific to IT soultions?

Thanks in advance.