Topic: Basecamp interruption of service

We’re aware of the problem: http://forum.37signals.com/basecamp/forums/1/topics/6068

Topic: Basecamp interruption of service

Hi are we having problems with basecamp this pm – I now have a very pretty box up in the center of the screen with Basecamp interruption notification. saying to press the back button and that you are aware of the problem and then you press refresh and it takes a while to refresh.

Topic: Error Message.

I still see:
Status: 500 Internal Server Error Content-Type: text/html
500 Internal Server Error

Topic: Basecamp interruption of service

Is anyone experiencing very slow login times? I submitted an email over 40 hours ago, have yet to hear from them.

Topic: Basecamp interruption of service

Did anyone experience any problems accessing Basecamp today for about five minutes at 1900? We also had problems with Campfire – reporting something about a problem starting a Rails application.

Topic: Status page

/37status is also linked to from the product blog (Jan 23rd) – “Where to get status updates from 37signals”

http://37signals.blogs.com/products/miscellaneous/index.html

Topic: Status page

Thanks Sarah – I took that page from this post

Topic: Status page

Rich, our Twitter page is http://twitter.com/37signals.

Topic: Error Message - Basecamp is down

Hi Simone,

We’re terribly sorry, but a glitch in a recent system upgrade caused the system to halt for about 1 hour this morning (from about 4:30 CST or 10:30 GMT). The system is now back up and we’ve found and remove the bug that caused this.

We’re truly sorry for any inconvenience this might have caused. We know how important Basecamp is to you all and any interruption in service can be very disruptive. Please accept our deepest apologies.

Topic: Status page

It is, Russell. Things were a bit hectic this morning. I’ve updated the dates.

Sorry again, all, for the troubles this morning.

Topic: Error Message.

Hi everyone,

We’re terribly sorry, but a glitch in a recent system upgrade caused the system to halt for about 1 hour this morning (from about 4:30 CST or 10:30 GMT). The system is now back up and we’ve found and remove the bug that caused this.

We’re truly sorry for any inconvenience this might have caused. We know how important Basecamp is to you all and any interruption in service can be very disruptive. Please accept our deepest apologies.

Topic: Status page

The updated status page dates seem totally screwed:

“Everything is up. —6:00am CST April 28, ‘08”

“06:00am CST (12:00 GMT) April 26, 2008”

Isn’t it April 29th?

Topic: Basecamp interruption of service

There’s an overall system interruption message on basecamp just up.

Topic: Basecamp interruption of service

I’ve had a reply to my ticket saying sorry etc.

Topic: Basecamp interruption of service

I’ve not had a reply to the support ticket raised either as a response or an outage comment – silence usually means someone somewhere is working their socks off and hasn’t got the time to respond.

Topic: Basecamp interruption of service

http://www.whybasecampsux.org/ – look at the alternatives

Topic: Basecamp interruption of service

Damn, now I have to do some work

Topic: Error Message.

here’s an idea. If there is an issue with time differences meaning that us folks east of the US get left alone when things go wrong, why not have a very small and trusted team of moderators/liaison people/trouble shooters who can see when something breaks and have a hot line to 37S.

Topic: Basecamp interruption of service

Yep back here to.

Take another look at the status page is still dated March the 9th. It’s obviously not an automated system, which begs the question, why have it all?

I lost approaching 18 hours of agency time because of this blip this morning. I expect to hear from 37S. When they wake up.

Topic: Basecamp interruption of service

Down here in Boston as well. Tried hitting multiple different installs of it across clients and other partners and no dice. All throwing the 502 Proxy Error.

Topic: Error Message.

All good now, I still love you Basecamp. You are great :-)

Topic: Basecamp interruption of service

I work 3! :P

Topic: Basecamp interruption of service

mine’s back up as well….

The sound of silence of 37signals is NOT good for business.

Topic: Error Message.

Back up now

Topic: Basecamp interruption of service

Spain off too!

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /projects/202566.

Reason: Error reading from remote server

????