Topic: Miscellaneous / Strongspace (Moving Files)

I use Joyent product Strongspace to store my files. In a couple of months they will no longer offer this product and am trying to figure out what to do with my files. I am not receiving a positive response from basecamp or strongspace…Anyone have a suggestion for what to do?

See exchange below:

On Thu, Apr 17, 2008 at 9:04 AM, Sterling Ashby <www@web3.37signals.com> wrote:
> I am a loyal user of basecamp and prior to you deciding to offer
> storage space I began working with your recommended solution
> Strongspace. It is my understanding that in about four months
> Strongspace will no longer offer such hosting. I need my files
> connected to my projects….Can one of your staff explore a possible
> solution to moving such files over to Basecamp storage or some
> alternative? I understand Strongspace created this problem, but for
> the same reason I use your product (I’m not a techie), I don’t know
> where to start in resolving the issue. Strongspace has not been
> helpful and the staff member of Basecamp they reached out to said it
> can’t be fixed.
>
>
>
> Please help me and others who will be impacted, with a solution that
> will not our business.
>
>
>
> We’ve got some time that’s why I am hoping we can address the issue.
>
>
>
> Sterling
>
> 202.487.8376
>
> ========================================

Hi Sterling,

While we understand your situation, we really can’t offer customized
options for you to move or remap your files from Strongspace. We’ve
looked into it extensively, and unfortunately there just isn’t a way
for us to do this that wouldn’t end up being a very time consuming
event for our staff. We just don’t have the resources to make this
possible for you.

- Sarah

Sarah
>
> Customized makes it sound like it’s only me…..can you put out an e-mail
and see how many people are affected and who may be interested in a solution and
then determine a price, that when shared equally will cover your costs. Can you
share in words the limitations to you being able to address (be transparent about
the issues), so that somebody else can addres the problem. At the bare minimum
can you try to publicly try to address the problem and worse case, those impacted
can get some third party to try to solve it.
>
> Your e-mail while commisserating with my situation seems to fall short for
a loyal Basecamp customer (i.e. disciple).
>
> sta
> 202.487.8376

As I’ve said before, we have already looked into alternatives
extensively and concluded this issue is beyond our control. Our lead
programmer has investigated all possible solutions and again, we
realize that we do not have the resources required to involve ourself
in this huge undertaking.

While we empathize with your situation, we simply aren’t going to be
able to help you move or remap your files, at any cost.

- Sarah