Hi there,

Three of my company’s users are receiving the following pop-up when we try to open and then save a document from Basecamp:

Identification
The website you want to view requests identification.
Please choose a certificate.

However, no certificates are listed.

If we hit cancel, we can then save the document; however, I’m not sure our clients would understand this. Please let me know how we can remove this pop-up.

Thanks,
Peggy

HAVE YOU FOUND RESOLVE?

Hi Peggy,
While I haven’t had this issue in Basecamp but my companies clients have had this issue with our own SaaS application. After much digging and searching I found that it is somewhat prevalent.

As it turns out, MS IE adds URL’s to the most recently used file list. In this case the URL includes a document that is stored on the SaaS server. To add the document to the list, MS wants read/write access to the file, however it isn’t allowed. I have read online that some people have the issue where it asks for username/password, and some get the empty certificate selection list. My belief is that you get the latter when using SSL, though I haven’t tested this.

Anyway, there is a solution, though a bit intrusive (e.g requires a registry edit).

1. Click Start -> Run
2. In the run dialog, enter regedit and click OK.
3. Locate registry key HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Excel\Options
4. Click Options, on the Edit menu, select New -> DWORD Value
5. Type DontAddToMRUIfURL, and press ENTER
6. Right click the newly added DontAddToMRUIfURL, click Modify.
7. In the Value data box, type 1, and then click OK.
8. On the File menu, click Exit to quit the Registry Editor.

Note, on the 11.0 above is for Excel 2003. 2002 is Version 10, 2007 is version 12. You would have to repeat the above for other MS Office applications. For instance if you want to ensure Word documents work, then make the same change in …\[version num]\Word.

An easier fix is to use Firefox or Safari ;-).

Thanks,
Griff
iJET