This is a topic in Troubleshooting and Bug Reports

File Uploads Failing

 
Avatar Art 2 posts

I’m trying to upload a 3.85 MB zip file to my Basecamp account and I keep getting the ‘Application Error’ screen once the upload is complete. I’ve tried uploading some smaller png files and these work okay, but this zip refuses to go up. I do this on a pretty regular basis and it just stopped working this morning. Any ideas?

 
Avatar Art 2 posts

Update: This is only happening when I try to upload a new version. I just tried uploading it using the ‘Upload a New File’ button instead of ‘Upload a new version’ link and it worked fine.

It appears that ‘Upload a new version’ is broken for me.

 
Avatar Sarah Hatter Administrator 376 posts

Hi Art, please send a detailed report to support@basecamphq.com so we can help with this.

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