I am getting this error and just posting this in case the problem is NOT with me.

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /milestones/responsibilities.

Reason: Error reading from remote server

I logged out and logged in and its working fine. :-)

I was getting it as well but it seems to have magically fixed itself.

I and 20 of my colleagues have this error and cannot logout properly to log back in again.

Please help.

I’m having the same problem intermittently right now – I’ve raised a “help” ticket.

Same problem here. 37Signals please help!

How do you raise a ‘Help’ ticket?

Same problems…our basecamp is down!!! Help Please

Same here. I hope they fix it soon.

Same here – nobody can access the Basecamp app – 502 Proxy error.

We have been working fine for the last 3 hours but are now getting the proxy error message.

FYI you can request help here: http://www.basecamphq.com/help/support

Same here in belgium

Fast, reliable, hassle-free
Since Basecamp is hosted on our safe, fast, and reliable web servers, you don’t need to worry about a thing. All you need is a web browser (IE 6/7, Firefox, or Safari), a Mac or PC, and an internet connection.

Same problem from Spain

Same problem here, UK.

I raised a support ticket too now, thanks forgethisname, but I’m in the UK and don’t know if 37Signals is going to respond to this US time…

At a guess, I would put this down to another load balancer problem, which probably means they were messing with the system when it went offline, and are hopefully aware of the issue….

Don’t think they are aware – have a look here

Have also posted ticket – we’re using it to plan our campaigning for Thursday’s elections and – among other things – artwork that desperately needs printing is trapped on there.

Last time this happened there was talk along the lines that ‘I hope we don’t have to wait until they wake up in Chicago before this is fixed’. As this was first reported 5 hours ago and nothing has come from 37S, I would like to know how we stand on support given the time difference as the status page and Twitter feed say nothing.

We’ve got the same problem… 502 Proxy Error for Basecamp. Highrise is still working perfectly…

Same problem here in the UK.

I’m not sure if posting a ticket is going to help, as they don’t get responded to until the next business day.

This is really bad form if 37signals haven’t got support mechanisms in place to deal with this kind of problem. Looks like a load-balancer issue to me, which ought to be causing alarm bells to be ringing somewhere in their infrastructure.

I am NOT happy – don’t expect this kind of thing with a paid-for service.

Same problem here in Turkey

Ive been having afew issues recently, and i think this is enough to convince me to go elsewhere, does anyone know of any good alternatives?