This is a topic in Troubleshooting and Bug Reports

Bounced back email replies

 
Avatar jefflennan 86 posts

So the FROM and REPLY TO fix is in. But I am now getting emails bounced back to me telling me that I cant post to that message even though I am subscribed to it and received the comment emails (obviously since I am replying to them).

 
Avatar Neil Caithness 65 posts

I’m getting -

We’re sorry, but we couldn’t post your reply to the project. WHY DID THIS HAPPEN? ...etc.

even though the comment IS uploaded to the project. Haven’t checked yet if it actually gets redistributed by email.

 
Avatar highlander 1 post

Hi guys,

I really like the new features, but I am also receiving the bounced mail messages, even though the posts are getting posted in Basecamp.

 
Avatar John McLennan 71 posts

Yep, me too.

 
Avatar Jason Fried Administrator 1107 posts

We’re checking into this right now. Stay tuned and thanks for your patience.

 
Avatar Mark Johnson 10 posts

I am not sure if this is the same thing, but I wanted to relay it as well if it is related. When I reply to messages via email I get the following response.

Quote:

Your message did not reach some or all of the intended recipients. Subject: xxxxxxx Sent: 4/8/2008 9:03 AM

The following recipient(s) could not be reached:

Kestrel on 4/8/2008 9:03 AM
      There was a SMTP communication problem with the recipient's email server.  Please contact your system administrator.
      <xxxxxx><xxxxx-reply@starcite.grouphub.com>: Recipient address rejected: 5.7.1 Unable to relay for xxxxx-reply@starcite.grouphub.com>

The servers and email addresses have been hidden to protect the innocent :).

 
Avatar Jeremy Kemper Administrator 63 posts

We put a stop to these spurious bounces. Thanks for reporting!

Mark, please email support with the full response so we can troubleshoot with you.

 
Avatar Mark Johnson 10 posts

Thanks Jeremy I sent details of my issue to support.

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