We’re running into a lot of problems when we post Office 2007 files. Can you update your recognized filetypes to support .docx, .pptx, .xlsx, etc?

You mean they just don’t get the cool icons? Is that waht “lot of problems” refers to?

Sorry to resurrect a dead thread.

It would be nice to have the “cool” icons for Office 2007 files. If the icons are useful for .doc files, then they’re useful for .docx files.

It could be that the problems BenZ refers to are linked with mime-types. .doc files are serverd as application/ms-word, whereas .docx files are served as application/octet

Does anyone know if the new office 2007 file types are supported in bascamp now? Tried to link it our ftp server and upload a .docx. The file wouldn’t download correctly. I believe it is the issue Barnes is referring to.

Thanks

Did anyone find out when Basecamp will recognize Office 2007 file types?

Every time I try to download an Office 2007 file, Basecamp doesn’t recognize the file type and prompts me to save it to my computer, where I then need to open it as an extra step. It’s a pain and is confusing some of my un-tech-savvy users (e.g., I can’t access some word files, but can access others. why?).

Any timeline for resolving this?

We’re working on this and expect to have a solution shortly. Sorry for the delay.

As a follow-up to Jason’s comment, we’ve just about got the changes in place that will cause DOCX files to use the same icon as DOC files. However, the bigger issue (“Basecamp doesn’t recognize the file type and prompts me to save it to my computer”) is trickier. Basecamp doesn’t do anything special to serve DOC files with any particular mime type. If you are hosting the files on your own FTP server, then you’ll need to tweak the mime-types yourself, on that server. If you are using Basecamp hosting, and DOC files are opening on your computer automatically, but DOCX files are not, it may be that you have something configured in your browser or OS to make this happen.

We’re considering ways in which we can serve files with the correct mime type (currently everything is application/octet-stream, with a few exceptions), but it is not as simple as just configuring our web server with the right mime types.

Any update on having basecamp recognize .docx extensions, etc.

This is a big problem with our clients who are all switching over the the latest edition of office.

Anytime they upload a docx or other file, the file cannot be downloaded or accessed in any way. Any and all help is appreciated!

E mail conversation between basecamp and myself

My problem maybe to do with docx and doc files… some of our clients and staff
can open some files and while others cant…

Some people are using vista and some using xp…

However all have the latest Microsoft office 2007

I tested the system earlier today…...I uploaded a file from my
computer to basecamp saved as a doc file but could not download it
again…however when I uploaded a file to basecamp with docx
everything worked….(I use vista…)

I cant have this going on I need everyone in my team to be able to
upload and download everything…

whats going on?

…………………………………………………………………………………………………………………………………………………………………………………………….

HI,

Can you be more specific about what you mean when you say files won’t
download? What happens when you try? Do you get an error message? If
so what does it say exactly? If you don’t get an error then how do you
know it isn’t working?

…………………………………………………………………………………………………………………………………………………………………………………………

Thanks for getting back to me

When i try to open a .doc file a get a blank screen, no error message
I can open a docx file no problem

Two of my staff can open a .doc file but not a docx file, they receive a
kind of zip file but not the actual file…there is no error message…

Like I mentioned in my previous e mail

I tested the system earlier today…..I uploaded a file from my
computer to basecamp. A file that I created on my computer I saved this
as a doc file it opens on my computer ok the moment I upload it and try to
open it from basecamp I get a blank screen…

I searched through the forum and it appears a few other people had this
problem but nothing was every offered as a solution…it appears there
is a problem with how basecamp works with .doc and .docx files…

Check out the Link to forum .docx

http://forum.37signals.com/basecamp/posts/search?q=docx

pdf files and all other things work ok

……………………………………………………………………………………………………………………………………………………………………………………

This doesn’t sound like it’s an with Basecamp, it sounds like this
issue Microsoft has addressed on their site:

http://www.microsoft.com/mac/help.mspx?target=0b9aa757-50ab-443b-8b0e-3a50ece1d5451033&clr=99-4-0&ep=11&CTT=Category&MODE=pv&locale=en-US&usid=a3ead0b7-c9df-459c-b724-9a440b4b9dbd

Unfortunately, we have to wait on Microsoft to fix this problem, since
it’s not caused by or related to Basecamp.

……………………………………………………………………………………………………………………………………………………………………………………

thank you once again for your prompt reply…

.I cant have half my staff not opening files I will cancel my service and
go to one of your competitors…

I know that I am not the only one that has this problem and I can’t believe
a business like yours can just say…..
“We have to wait on Microsoft to
fix this problem” The forum that mentioned this particular problem was from
April 07!!! what has basecamp being doing for 6 months? I find it hard to
believe that you don’t have any information about this on your
site/forums…

The link you provided to me was a problem for a mac…all our staff have
PC’s…

Also Vista has no problem opening other files from other sites we
have….Our website contains files that we have no problem
downloading…(both docx & doc)

I feel the excuse given to me was very lame…

I will forward these messages onto Basecamp (I would like a second
opinion)....then I will have a beer…..and close my account in the
morning….

very poor!

I’m sorry you feel our explanation wasn’t appropriate or helpful. The
> forum post that you are referring to was resolve 6 months ago, it is
> not an issue that we have allowed to be unresolved or have not given
> attention to. Further, the issue that you’re having is not the same
> issue, you’ve specifically said that these files download incorrectly
> as a different file type.
>
> This isn’t something that is being caused by Basecamp. Basecamp does
> nothing to change file types before or after upload, it just hosts
> them for you. We’ve also noted in that same forum post that you
> referred to, “If you are using Basecamp hosting, and DOC files are
> opening on your computer automatically, but DOCX files are not, it may
> be that you have something configured in your browser or OS to make
> this happen.”
>
> Again, this is not an issue that is caused by Basecamp. We’re sorry
> you’re experiencing it and feel you need to cancel your account over
> the issue, but it is unfortunately not something that we can fix for
> you, since it is a browser and OS related issue.

........................................................................................................................

Dear Sarah,

Once again thank you for your prompt reply.

Quote: “you’ve specifically said that these files download incorrectly as a different file type”.
Quote “the issue that you’re having is not the same issue”

I have re-read my e-mails and don’t agree, with you on any of these issues.

The files are not downloading as a different file type as you thought I was saying….this is not what is happening…

.docx remain docx files
.doc remain .doc files

If a client/staff uploads a .doc file I cannot upload it…I just get a blank screen. If, however the client attaches the same file to an
e-mail I have no problems opening it….

I quote from a post on the forum”

Any update on having basecamp recognize .docx extensions, etc.

This is a big problem with our clients who are all switching over the the latest edition of office.

Anytime they upload a docx or other file, the file cannot be downloaded or accessed in any way. Any and all help is appreciated!”

This was posted in May 08, This is the same problem I have.

I have the same question that this poster had, Any update on having basecamp recognize .docx extensions? what is the solution offered?

Your explanation: it may be that you have something configured in your browser or OS (as was mentioned in the forum Jan 08 and therefore I already know this) However you are the experts, this is why I come to you for a solution? This is why I pay $100 a month. Precisely what do I need to do on my operating system or browser?

You are running out of time…. I will search for basecamp alternatives…..

I am curious if the issue you are having dealt with selecting files from the BC page and having them open directly – but they open up as empty docs? I had a similar issue back a month or so (using Office 2008 for Mac and Office 2007 on XP). I found that right-clicking the link and using Save Link As to download the doc and then open solved the problem.

I did not ever check to see if it had anything to do with DOC vs. DOCX.

bryandocx… You probably have looked into this, but I hope you have opened doc files from other sites through your browser to rule out a real browser issue. I know my browser has settings as to what applications I will use to open various file types. It’s possible you may have “docx” but not ‘docx; doc’.

Just trying to be helpful.