If a recipient of an email notification for a message replies, it should be routed as a comment to the message provided there’s a match on email address for the user.

If the current setup remains, the user should receive a bounce message so they know the email hasn’t been received.

A couple of our clients have replied to these emails and as a result we’ve not received their correspondence.

+1 for this.

This is happening to us all the time !

Posted elsewhere but +1 too.

A bounce notice to the user to sends to the “Do not reply” address would definitely be good. Even though a good job has been done with with email content to let people know that they shouldn’t reply, I have clients that still do this and believe they have successfully contacted us.

I have had several clients who use crackberries request the reply via email option as well. IMHO it might be a nice addition.

The blackberry is the big issue here for me. When i am in the office it easy to log back in to submit a comment. From the blackberry I can’t do this and being able to hit reply and know it would be captured in basecamp would be terrific

+1

+20 all of our users have brought this up. Easy post reply!!! Our tech guys especially, they never have time at there laptop, but they do have their pda’s at all times

Yes! +50. Off of outlook and in to basecamp. A true capture of project related material. This would do wonders for the blackberry owners.

Agreed. This would be a very welcome addition.