I’ve been following the threads, but have a few questions on the logistics in using basecamp with clients and programmers.

We have:
Me/Owner / Project manager
Salesman/project manager
3 or 4 programmers
2 or 3 designers
1 content writer
..and clients.

How exactly do you keep the client from seeing quotes/bids from programmers,designers and balance what the programmers see/say in front of clients? IOW how exactly do you merge the two? We have internal things that happen behind the scenes that the client never knows about, and I can’t quite figure out how to keep all of this straight.

I’m using two projects, and that’s not working at all.

Hi There:

Everything in Basecamp can be marked public or private (except for Milestones… don’t get me started). Anything marked private will only be visible to your company and not your clients.

We run our project estimates and all communication for our entire team (14 inhouse individuals) through Basecamp, hiding all items that we do not want the client to see. A simple rule for this is to train your team to mark everything private as a rule, then only allow your project managers to remove the private label. We do so for design comps, corrections, change order estimates, etc that we need to review/revise internally before displaying to the client.

Feel free to email me for any additional questions: andrew@calibermg.com

Andrew

pmico, we do the same thing. You do have to do some training to make people aware of the public/private difference and, being human, people do slip up once in awhile. But no worse than with email. Basecamp, overall, has been a lifesaver and several of our clients have adopted it for their own in-house projects based on their great experience using it on ours.