Greetings Basecamp Users,

If you’ve wished for a full-featured bug and task tracker that works with
Basecamp, you’re not alone. We felt the same, and to that end we’re proud to
announce our brand-spanking new Basecamp Bug/Task Tracker: Tiki!

Tiki integrates with your Basecamp People, Projects, Companies, and To-Do
lists, providing you with a simple but sophisticated issue-tracking
lifecycle, including traditional ticket routing and approval, a detailed
history, notification lists, time tracking, due dates, and super awesome
search. Take a tour and sign up now for the upcoming public beta at:

http://www.tikiden.com

Maybe I’m misunderstanding, but the pricing model seems way off to me. I have 25 people the use Basecamp. It appears that each of them need a Tiki license, is this correct? Since each of them is likely to work on more than 10 projects at a time, I’m going to require the $50/month account which means I’m paying $1250/month for a bolt on to my $49/month basecamp account. Tell me what I’m missing here. This looks like a promising product so I hope I’m missing something.

Sorry, if it is unclear! Like Basecamp, Tiki’s pricing is project-based, so you can have as many users as you want, regardless of the project plan you want (either 1 project, 10 projects, 100, or 1000).

THANKS!!! That obviously makes a HUGE difference.

You’re welcome! Additionally, I should note that Tiki’s Beta period will be until October 15th. For the duration of the Beta period, all accounts and account levels will be free.

I salute your ingenuity and all the iterative design and hard work that’s gone into bringing this product to fruition. However, I think you’re going to have a very difficult time to make this an economic success with your proposed price regime. If you think basecamp customers are going to sign up en masse to pay these prices for functionality we fill is missing from the core product you are seriously deluded. I know we won’t, as attractive as the add-on functionality may be. My suggestion is that you drop your prices to about 10% of your original proposed price structure (add-ons should never be in the same price magnitude as the original service they serve, imo). You’ll make up for the perceived loss by a dramatic increase in sales volume. Otherwise it’s just a great effort that will become a web app ghost town.

Of course, there’s every chance I’m deluded, and while I acknowledge that, my conscience dictates that I share my perspective, however flawed it may be.

Good luck.

Sincerely,

Michael.

/2¢.

I would agree.

tumbleweed shuffles by unhurriedly …

Regarding pricing, I too must agree.

That said Tiki does represent a response to our many demands.

For my small operation, Project Management is still very much a face to face process and I look to Basecamp to support and enrich that process, not to eliminate the personal contact. Thus I still have meetings but in lieu of meeting minutes I am looking for a task/responsibility documentation method, ideally integrated with my online Project Management/Project Portal.

So far it ‘(Tiki) is not meeting my needs:
A simple Task Tracking system where I can document the many tasks (to-do’s) that arise and assign responsibility;
Control the communication with assignees i.e. Not send twenty separate (individual task) emails to an assignee following a project meeting;
Send (especially to client) assignees, an email branded with my own company name;
Generate customizable (i.e. brandable) reports to be used during Project meetings;
and allow assignees to interact with, update and designate completion status online.

To my mind this is still should be within the purview of Basecamps “To-Do’s”.

For the lack of any alternate, I still find myself coming back to Outlook Tasks for simplicity and efficient layout. No, it is not online, but it does allow me to control notifications and has basic sort and report capabilities.

Your alternate suggestions are welcome.

Robert.

I like the idea of TIKI… and would love to use it, but not with this pricing scale. First marketing principle is to price your product correctly for the market and let demand take over. It’s just overpriced.

Maybe you changed your pricing since the last few posts were written, but the pricing scale looks fine to me: Free / $20 / $50 / $100 based on the number of projects (not users). I’d buy it. Hell, if you’ll give me a BETA code, I’ll use it today and gladly pay for it. I need something like this TODAY!

Ryan J. Salva (a.k.a. Johhny Cache)
ryan@capitolmedia.com

Has anyone had any luck with Tiki? I requested a beta code nearly a week ago without any reply from the folks at Tiki. Also, in perusing their own forum, it was filled with people begging them to get back to them with a beta code. Seems people are practically begging them to be their customers with no response from Tiki. Doesn’t leave a good first impression.

Beyond Tiki, has anyone found another bug tracker that integrates with Basecamp (not just allowing a one-time migration to Basecamp—but I’m talking about actively integrates and synchs with Basecamp).