Basecamp is experiencing a small outage and we’re working on it right now (10:45am CST). Our apologies, and thanks for your patience while we get this sorted out.

Watch our Twitter feed for updates: http://twitter.com/37signals
And our Status page as well: http://status.37signals.com/

UPDATE @10:50am CST: All systems go! Basecamp is back up and running. Our sincere apologies for that brief intermission.

We’ve got at least one page of activity that is missing – gone, nowhere to be found. I’ve got the time-stamped e-mail notification with the copy of the text from our client, but the actual message page in Basecamp can’t be found. I keep refreshing every 15 minutes or so and am hoping it will appear soon—that it’s just part of this system hiccup/lag. I’ve also submitted a support request and look forward to hearing from BC tech support staff about this. Thank you!

We are still having very slow responses from Basecamp. It is taking up to 30 seconds for each page to load. Please let me know when we can expect full functionality again.

Thanks!

We are still seeing slowness as well, I have a search result page which has been loading for the better part of 5 minutes now.

Basecamp is experiencing some intermittent speed issues. We’re looking into it and apologize for the slowness. We hope to have it back to normal soon, and thanks for your patience.

Basecamp is stabilized and running smoothly. We apologize again for the trouble today.

To follow up on my comment from above: Our missing page of activity had nothing at all to do with the service problems of this morning. The BC support folks reminded me to make sure that the client didn’t delete the post herself—so I did, and she had! Of our 600+ users, I’d never experienced getting an e-mail notification and then finding that the page had disappeared almost immediately after. Thanks to the BC support staff for reminding me to check the most obvious solution first. Doh!

Basecamp appears to be down again.

Yes. It is down for me as well. Happened within the last 15 minutes.

And now it’s back up….

Hmm. I’m still getting

Status: 500 Internal Server Error Content-Type: text/html
500 Internal Server Error

using the projectpath url. It redirects to the clients directory from the root (ie from myuserid.projectpath.com to myuserid.projectpath.com/clients/) then throws the error. Same problem hitting anywhere else deeper in the URL.

Update: I tried the https:// link, and it works! Still unreachable with no SSL, though.

Edit: Spoke too soon. I can login at https, but it’s redirecting to the regular URLs, which still aren’t working…

Basecamp seems to be down again.. . . . .Well perhaps not all the way down but running very slow.

@mckinneylaw: Basecamp is running normally. Perhaps you’re having issues with your connection?

Status: 500 Internal Server Error Content-Type: text/html
500 Internal Server Error

We’re getting a server error attempting to access basecamp.

We are experiencing the same 500 error.

I experienced the same 500 error several times today, as did one of my clients. I’m in MN, he’s in NH.

Basecamp experienced some intermittent technical difficulties for about 5 minutes late this afternoon. Everything is back to normal now. We’re very sorry for the trouble.

Thanks, Jeff, but shouldn’t something be posted on the Status blog?
http://status.37signals.com/

System seems very slow again. here is one of our clients say “I can’t even access your project system to send a message.”
Lewis

If you’re having specific problems, please send us an email so we can help you. We can’t troubleshoot this kind of issue in the forums. Thanks.
http://www.basecamphq.com/help/support