We’ve just launched a new help section. We’ll be continually updating this with more screenshots and videos when we have more material to contribute based on people’s questions.

We hope you like it: http://www.basecamphq.com/help/

Thanks… simple question on Writeboards,, how do you prevent contributors on a writeboard to trash or delete the information???

I think there should be two levels of HELP. One for non-administrators that does not include features restricted to administrators; and a different file for administrator only features.

Also, access to the new HELP site should be on a BUTTON on all user screens in BaseCamp like it is for Administrators.

It doesn’t say anything about the new email feature. In fact, it still denies email works.

I was pleasantly surprised this weekend when the email feature started working. I also notice a slightly refurbished look and feel including the possibility of having photographs appear with posts (we won’t use that feature but it’s nice to see anyway). But where was the announcement of these new features and what else did we miss? For example, I noted that a message can now be related to a milestone, which is very cool. But are there other cool things lying beneath the surface?

Dan, announcement are always posted on the Product Blog.
http://37signals.blogs.com/products/2008/04/new-basecamp-fe.html

There’s also a link to this announcement at the top of the Dashboard.

Hi Jason,

Thank you for the great added feature.
I believe it is a added feature that will increase BC with 1000
I just want to share an experience with you that I had this morning.
My staff knew this new feature was coming up since I told them last week.
they loved it !!
I was so excited that i was checking it the whole weekend yo show up.
But my staff this morning just see this as a “another” help for there work.
They don’t click to forums, they don’t go true the whole help section etc…..
My clients in Egypt and Kuwait or Poland just hit reply and don’t understand that they can’t include attachments.
Before last weekend we had to explain them log in. That was simple and so was the email from Basecamp.
But now I have to explain that they only can do “HALF”.....

Please make the emaill warning or explanation a bit clearer without asking people to read your help section.

Thank you , great job

Love the new design tweaks. Especially the single click to add an attachment. That old two-step process used to be SO annoying. The paper clip icon is great, too. Really calls your attention to the ability to add files.

The email response is a little problematic in its implementation. I like it, personally. But, as JPB says, people just don’t read instructions. They hit Reply and post private comments to public threads, for example, and may not get that that can’t attach files. Great for us geeks, but non-techies don’t seem to notice or care. Hopefully, there’s a better way to explain what’s going on here.