Topic: Troubleshooting and Bug Reports / NEW 'Share Page' privacy breach

Is there an update on this issue?
It is still happening over here and getting slightly embarassing…
Thanks.

Topic: Troubleshooting and Bug Reports / List of All Pages' URL's & Email Addresses?

I would go one step further and suggest that we could be able to enter a custom url for each page.
‘my.backpackit.com/pages/shopping-list’ would be easier to remember than ‘my.backpackit.com/pages/1234567’.
Don’t you think?

Topic: System Announcements / A couple of updates

zenrain, I understand your point, thanks. Only, I would like someone to explain to me how it works. Obviously the new version of a web app must exist on a development or a test server. Why then can’t this be tested by selected people outside of the company? 37s spent the first days after the release fixing bugs that were for some, as visible as a nose on a face. What’s the point of rushing the release when they’ll end up fixing the bugs anyway. I don’t agree that this is a web-software limitation.

It’s like if I pushed out a layout to one of my customers telling them that I’ll fix the typos when I’ll fix them; I would lose credit and he would lose his time. I may be mistaken, but I have the feeling that developers tend to concentrate more on the container than the content. The content is the only reason for a webapp to live so it should always be the main concern. DHH said himself: data loss is completely unacceptable.

Topic: System Announcements / A couple of updates

Wow

Topic: System Announcements / A couple of updates

belladonnaeyes, read again, I love the changes and the products; I use them every day. My point is the way the latest update was rolled out. Of course they created their software and they lead their business as they want, I don’t question that. However they didn’t create MY content and they decided with no prior notice to break it, breaking therefore my workflow.

Like most of you, I hate public betas, but don’t tell me you can’t spend a couple of days testing a release with a small representative group of users who would have pinpointed the most obvious flaws. The result point would have been the same and they would have avoided morons like me legitimally barking on the forum because they lost data, time and money.

If the forums are meant for discussion, I would prefer seeing a constructive one about the interesting topic of building a web app in a multi-cultural world. We all have something to learn by listening to the experiences of everyone. If you think – like many of the wannabes around here – that Chicago is the center of the web, there won’t be much discussion obviously and 37s products won’t evolve at all, if not for an anglo-american audience. If that is it, just say it and don’t take money from customers outside of the US. If not, be respectful about other cultures. It is not that I found the last update attitude to be rude, it was objectively rude from our point of view.

Topic: System Announcements / A couple of updates

zenrain, my point is not about the forum.

Topic: System Announcements / A couple of updates

David, in french we say: langue de bois.
You’re ready to get in to politics!
I love it how you give lectures at every reply. It’s a 37s pattern.
Of course I don’t need a desktop product. That’s another of your reply patterns to turn people away rather than admit.
There’s definitely a cultural gap you don’t understand and obviously you don’t want to. How sad.

Topic: System Announcements / A couple of updates

Jason, I don’t discuss that software development is an imperfect field and I’m not going to discuss again this topic that comes up frequently on the forums.

I only find it obnoxiously rude the way you rule how things are. We must admit that we have a cultural divergence here because on our side of the ocean we see the way you rolled out this update pitiful and rude to loyal paying customers – at least in my surroundings -. You pushed an untested major update out on a tuesday evening (so that you have the night to fix things) and didn’t care less that we were starting our day with your broken tool. Personnally I lost data and had to wait 24 hours to get a partial backup restored. At the time we are speaking some basic things that worked before are still broken.

Software development is an imperfect field, that’s why beta seeding exists. Pushing out an update without seeing the most visible things like borders around tables, list orders or missing print styles is lacking respect to customers who rely closely on your tools. Moreover it’s rude. But you obviously don’t see it like that because every single time it’s the same thing.

For sure over here we love using your products but for sure we trust you less and less. Do you care I’m an unhappy customer? You don’t because you think you’re always right and as long as you have more happy white sheep than unhappy black ones, you’ll continue. So let’s not discuss. Kudos for the update.

Topic: System Announcements / A couple of updates

Yay, the beta is almost final.
Only, no Textile formatting in my picture descriptions. Doesn’t work.

Topic: Troubleshooting and Bug Reports / Old embedded images

You didn’t miss anything, I sent an email! ;)
busy indeed – no comment –

Topic: Troubleshooting and Bug Reports / Old embedded images

Andrea, I’ve already reported this to support and was told that it would be fixed.

Topic: System Announcements / The new Backpack is live!

ex19, you’re not the only one who is not happy. I’m actually p*ssd.

Topic: Troubleshooting and Bug Reports / Clearing a new page cleared my Home Page

I wrote to support already and Sarah replied just now.
Thanks for the quick response.

Topic: Troubleshooting and Bug Reports / Clearing a new page cleared my Home Page

I’m a happy customer.
I created a new page, put some notes on it, then clicked on “Clear this page” to have the happy surprise to see my Home Page cleared.

ziltch. gone. Thanks!
I look forward to the: “Are you sure you didn’t make a wrong move and cleared your home page by mistake?” – Try.

Not only I have the feeling of merely being a beta-tester since this morning, I have lost part of my data now.
Gosh, do you guys do any kind of quality testing? You scare me. Honestly.

Topic: System Announcements / The new Backpack is live!

A line-height of 18px instead of 16 as it is now, makes the content a lot more readable.
The css is certainly being polished as we talk. (There are problems with tables too).
I just don’t really understand why this happens after release. It’s not like you can’t see it.

Topic: System Announcements / The new Backpack is live!

Thank you, I’m a designer and I refrained from commenting about this to avoid being picky (like swiss designers can be) but I feel exactly like you. Line-spacing needs some opening up by a pixel or two. As it was before I guess.

Topic: Writeboard / Can't add one

Same here. flashing…

Topic: Feature Requests / Collapsible item blocks?

On long pages, reordering can be a real drag (to make an easy pun).
It would be nice to have collapsible item blocks to reorder them more easily (like in Basecamp To-Dos).
Just an idea…

Topic: Troubleshooting and Bug Reports / New version looks terrible in OmniWeb

Have you tried to clear your cache?

Topic: Troubleshooting and Bug Reports / Blocks order on new Backpack

Maybe I don’t speak english good enough but I don’t understand a word of what you wrote. What’s your point?

Backpack is a tool to organize your data. I’ve spent hours on it organizing mine and I love it everyday.
My lists and notes are organized and ordered the way I need them.

Now for the sake of a software upgrade I have to say: cool you rumbled all my data, that’s okay I love it and I’m going to spend a few more hours cleaning it up just because you messed up.

Why put a reorder feature then?

Topic: Troubleshooting and Bug Reports / Blocks order on new Backpack

Guys, great upgrade to Backpack, only this morning, all lists of existing pages are now at the bottom.
Gosh, I can’t imagine myself reordering all my pages manually.

It’s like someone came to my office last night and put disorder in all my files.
I have pages in the tens and I can’t imagine people who have pages by hundreds.

This is really a pain. I mean: really.
Any fix possible?