Topic: Troubleshooting and Bug Reports / Links in messages are too long

Seems strange from a user experience point of view, but I’ll trust that there’s some backend voodoo that would cause servers to melt or something. However, is it at least possible to have regular basic HTML support? Specifically, I can’t seem to make a regular link in the message body- they get stripped out. What puzzles me is that I can use basic HTML to make links in the comments of a message.

So that leaves me with the rather silly workaround of posting a message that says “please read the first comment of this message for the real message.” I see Jason would like us to use TinyURL. So… every time I want to post a not-so-short-link (which is often) to my otherwise quick-to-use Backpack account, I have to go get a TinyURL?

I hope you’ll agree that this fits in the category of “all those little tiny user experience tweaks that are so important” that you blog about. The apps I write are small potatoes compared to the customer base you guys have, but I just don’t see why HTML can be entered in almost every other field in all of your products, but not this one(?)

Thanks,
-Jed

Topic: Troubleshooting and Bug Reports / Links in messages are too long

Sarah, we had an email exchange regarding the lack of textile formatting in the Newsroom messages, but I didn’t hear back from you after my last clarification.

To restate: textile formatting does not work for me nor the other users in my account in Newsroom messages nor comments. I just want to know if this is a bug/anomaly of my account/browser/pricing plan, or if it is in fact not available to anyone. If it’s the former, please help me figure out how to get it enabled. If it’s the latter, I’d love to hear why you have it everywhere else but except the Newsroom.

Thanks,
-Jed